Privacy Policy
1. Introduction
WeCare (Application) is a digital public service platform developed and managed by Nexis Tech Solutions (Private) Limited in collaboration with District Administration Vehari to facilitate citizen services, complaint management, public safety initiatives, and operational efficiency.
Nexis Tech Solutions is committed to protecting the privacy, confidentiality, and security of all users. This Privacy Policy explains how information is collected, used, stored, and safeguarded when you use the WeCare mobile application.
By downloading, accessing, or using the Application, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
We may collect the following information when voluntarily provided by users:
- Full name
- Mobile number
- CNIC (if required for specific government services)
- Email address
- Residential address
- Profile details
Location Data
- The application may collect real-time geographic location to:
- Route complaints to the relevant municipal authority
- Enable accurate service delivery
- Improve emergency response
- Provide location-based government services
- Location data is collected only when necessary for service functionality.
Device & Technical Information
We may automatically collect:
- Device type
- Operating system
- App version
- IP address
- Crash reports
- Usage analytics
This data helps us improve system reliability and performance.
Uploaded Content
Information submitted by users such as:
- Complaint details
- Images
- Documents
Service requests
3. How We Use Your Information
Your information is used strictly for official and operational purposes, including:
- Processing complaints and service requests
- Communicating status updates
- Improving public service delivery
- Enhancing application functionality
- Maintaining system security
- Generating anonymized statistical insights for administrative planning
We do NOT sell, rent, or trade personal data.
4. Data Sharing & Disclosure
User data may be shared only with:
- District Administration Vehari
- Authorized government departments
- Law enforcement agencies when legally required
Data is never shared with unauthorized third parties for marketing or commercial purposes.
5. Data Ownership
All citizen and operational data collected through the WeCare platform is the property of District Administration Vehari.
Nexis Tech Solutions (Private) Limited acts solely as the authorized technology provider and data processor, implementing strict safeguards to prevent unauthorized access.
6. Data Security
We implement industry-standard security measures, including:
- Encrypted data transmission
- Secure cloud infrastructure
- Role-based access controls
- Continuous monitoring
- Protection against unauthorized access
While we strive for maximum security, no digital platform can guarantee absolute protection.
7. Data Retention
Information is retained only for as long as necessary to:
- Fulfill operational requirements
- Comply with legal obligations
- Support government record-keeping policies
Data may be securely deleted or anonymized when no longer required.
8. Your Rights
Users may have the right to:
- Request access to their data
- Request corrections
- Update profile information
- Request deletion (subject to government record requirements)
Requests can be submitted through official support channels listed below.
9. Children’s Privacy
The WeCare application is not intended for children under the age of 13. We do not knowingly collect personal information from minors without appropriate authorization.
10. Third-Party Services
The application may utilize trusted third-party services such as cloud hosting, mapping services, analytics providers, or notification platforms. These providers are contractually obligated to maintain confidentiality and data protection standards.
11. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect technological, legal, or operational changes. Users are encouraged to review it regularly.
Continued use of the application constitutes acceptance of any updates.
12. Contact Information
For questions, concerns, or privacy-related requests, please contact:
Nexis Tech Solutions (Private) Limited
136-D, Vehari, Pakistan.
contact@nexistechsolutions.com
+923007722777
For government-related matters, users may also contact:
District Administration Vehari
+923334554854
13. Legal Basis & Compliance
This policy is designed to align with applicable Pakistani laws and internationally recognized data protection principles, ensuring responsible handling of citizen information.